Support

Your subscription is billed by the app store, so it's managed there — deleting the App does not cancel it.

1. iPhone / iPad: open Settings → tap your name → Subscriptions → MyBeing → Cancel Subscription.
2. Android: open the Play Store → tap your profile icon → Payments & subscriptions → Subscriptions → MyBeing → Cancel.

Cancel at least 24 hours before your renewal date to avoid the next charge. You keep premium access until the end of the period you've paid for.

Sign in to the App with the same account (and the same Apple ID or Google account) you originally subscribed with, then use the Restore Purchases option in the App's settings. If your subscription doesn't come back, email us.

Refunds are handled by the app stores under their policies, not by us directly.

1. Apple: request a refund at reportaproblem.apple.com.
2. Google Play: request one from your Play Store order history.

If you're stuck, email us and we'll point you the right way.

A few ways, whichever you prefer:

1. In the App: go to Settings and choose Delete account. This permanently deletes your account and the personal data associated with it.
2. On the web: submit a request on our Delete account page.
3. By email: write to support@enthu.ai with the subject "Delete my account", from the email address registered in the App. We'll confirm and delete your data within the timeframe required by law.

Remember to also cancel your subscription in the app store — deleting your account does not cancel billing.

Everything we collect, why, and who we share it with is set out in our Privacy Policy — including our promise that your mood data is never sold and never used for advertising. To exercise any privacy right (access, correction, deletion, opt-out), email support@enthu.ai.

First check the App's settings to confirm notifications are on and scheduled when you want them. Then check your phone's settings: on iPhone, Settings → Notifications → MyBeing; on Android, Settings → Apps → MyBeing → Notifications. Battery-saver and Focus/Do Not Disturb modes can also silence notifications. Still nothing? Email us with your device model.

Open the App's Settings to update your profile details and preferences at any time — your affirmations adapt to what you set.

Email support@enthu.ai with what happened, what you expected, your device model, and a screenshot if you can. It all goes straight to the team that builds the App.